Kleio Bag | Return & Shipping Policy: Shipping: We ship within 2-5 working days. Some orders cannot be processed due to erroneous information that you have provided, which includes, but is not limited to: Incorrect credit card or debit card number information: Incorrect information regarding your shipping address (e.g., street address, city, state, zip or postal code, etc.) or Suspected fraudulent information. Delayed Shipment or Unavailability of Merchandise: If an item of merchandise is delayed or becomes unavailable, then Uncut3 will contact you so that you are aware of the situation. Custom and Personalized Products: Custom and personalized product sales are final and are not eligible for returns, exchanges, cancellations. Returns and Exchanges: To receive a full refund to the original payment method, merchandise must be returned within 30 days of the order shipment date accompanied with the original receipt, invoice, or order confirmation. Select merchandise will be accompanied with a tag that must stay attached in order to return or exchange the item. If there are multiple shipments in an order, then merchandise must be returned within 30 days from the date of the shipment. Any questions please do not hesitate to contact us via text, call or email using the contact us information.